The brass bell adorning the entrance to the Ocean Club, A Four Seasons Resort rings mightily at the hands of Bahamian Kristen Whyly, who returns home as the resort manager. After more than a decade abroad, delighting Four Seasons guests in Thailand, Hawaii and, finally, Washington, DC, the native Bahamian is returning to his roots.
The Ocean Club is Whyly’s seventh Four Seasons address, whose career path has been more resort-oriented but has included urban hotels. He first came to the Ocean Club on a task force assignment when he was the hotel manager of the Four Seasons Hotel Washington, DC. The differences between the two operations were distinct, he recalls, and he drew on his own experiences to lead the resort team in finding his Four Seasons position. It was an eye opener for me in terms of the importance of development and bonding with individual teams.
Four Seasons’ renowned service standards are just the beginning for Whyly, who flaunts them on his desk, gracing the white sands and blue surf of Paradise Island.
While the Ocean Club, Paradise Island and Nassau were thankfully unaffected by the storm, Whyly’s family home, built with her father in Great Abaco, was among those hit by Hurricane Dorian on September 1, 2019. He was among the resort’s leaders and the first to volunteer with chef José Andrés’ World Central Kitchen to prepare food for disaster relief.